Transactions Specialist I - Manual/Vault/Box Department

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist I within the Card Fulfillment team, you will play a vital role in the secure handling and processing of sensitive card inventory.

You will help maintain the integrity and efficiency of our card vault systems and support seamless transaction experiences for our customers.

Additionally, you will assist in our Manual exceptions area with document transactions and support our box work area which is also a manual process to prepare and ship out cards.

This is an opportunity to develop your skills in a dynamic, technology-driven environment where attention to detail and a commitment to security truly matter.

Job responsibilities



* Manage the box work area by preparing, packaging, and shipping cards through manual processes, maintaining high standards of quality and security.


* Assist in the manual area with document transactions, ensuring accuracy, completeness, and timely processing.


* Support processing and clearing card vault transactions, ensuring the secure and accurate handling of sensitive card inventory.


* Maintain the integrity and efficiency of card vault systems by following established procedures and security protocols.


* Respond to internal and external inquiries related to card vault, document transactions, and card shipments, providing excellent customer service.


* Utilize automation tools and digital systems to optimize transaction processing and inventory management.


* Escalate non-standard or complex issues to supervisors or senior team members according to established protocols.


* Maintain up-to-date knowledge of card vault operations, manual processing procedures, and shipping requirements.


* Accurately document all processes, transactions, and inventory movements to ensure compliance and traceability.


* Participate in audits, inventory counts, and quality control checks as required.


* Contribute to a safe, organized, and efficient work environment by following all company policies and procedures.

Required qualifications, capabilities, and skills



* Ability to follow detailed procedures for secure data handling.


* Developing proficiency with automation and digital tools.


* Strong attention to detail and commitment to data security.


* Basic data analytics skills.


* Effective communication and customer service skills.


* Ability to work collaboratively in a team environment.


* Willingness to learn and adapt to new technologies.


* High school diploma or GED required.


* Ability to sit, stand, walk, and occasionally lift up to 50 pounds.


* Commitment to maintaining confidentiality and compliance standards.

Preferred qualifications, capabilities, and skills



* Beginner-level skills in conflic...