Payments-Rails-Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Global Payments API Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities


* Writes the requirements, epics, and user stories to support product development


* Supports API governance activities including consistency of standards, naming conventions, and backward-compatibility considerations


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Required qualifications, capabilities, and skills


* Strong written and verbal communication skills, with experience producing clear requirements and stakeholder updates for mixed technical/non-technical audiences


* Experience in product life cycle activities including discovery and requirements definition


* Proficient knowledge of the product development life cycle


* Developing knowledge of data analytics and data literacy


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Experience working on API-based products or platforms, including translating client needs into well-defined API requirements


* Experience collaborating with engineering on API specifications (e.g., OpenAPI/Swagger) and reviewing changes for completeness and clarity


* Demonstrated ability to write high-quality epics, user stories, and acceptance criteria that engineering teams can execute with minimal rework


* Familiarity with client onboarding / implementation for APIs and partnering with sales, servicing, or implementation teams


* Experience supporting production API products (incident learnings, root-cause themes, operational readiness)


* Experience with developer portals or self-serve enablement patterns (docs, examples, SDKs, sandbox concepts)


* Experience in payments (e.g., RTP, ACH, wires, ISO 20022, payment initiation) or treasury servic...