Senior Product Associate - SMB CFX Integrated Communications

As a Product Manager, Senior Product Associate - Integrated Communications within the SMB Client & Frontline Experiences (SMB CFX) team, you will play a pivotal role in shaping how small businesses manage their accounts and transactions through timely, effective communications.

You will be an individual contributor, driving innovation and transformation at one of the world's most forward-thinking financial institutions.

In this role, you will partner closely with engineering, data science, product, design, legal, and other lines of business to define and align key objectives, goals, and strategies.

Your leadership will be instrumental in delivering tailored solutions that address the evolving needs of our clients and frontline employees.

Leveraging your deep expertise in data products, systems, and technologies, you will guide the design and seamless integration of advanced data solutions across the enterprise.

Your strong analytical skills and adaptability will empower you to navigate ambiguity, drive clarity, and execute effectively in complex, fast-paced environments.

You will be responsible for building and executing a multi-year product vision, launching innovative products, gathering feedback, and ensuring exceptional client experiences.

With a commitment to scalability, resiliency, and stability, you will collaborate with cross-functional teams to orchestrate and deliver high-quality products that exceed customer expectations.

If you have a proven track record of launching successful software products, a passion for empowering small businesses, and the ability to craft creative solutions to challenging customer problems, we invite you to join our team and make a meaningful impact.

Job responsibilities


* Collaborate with design, research, marketing, data, and technology teams to create cohesive experiences and solutions for bankers, frontline employees, and business clients.


* Partner closely with other Lines of Business and cross-functional teams to ensure alignment, leverage synergies, and deliver integrated solutions.


* Develop clear documentation, workflows, business requirements, and use cases to support design and development.


* Drive and execute product delivery across the full lifecycle, including discovery, requirements gathering, solutioning, design/build, and implementation.


* Manage and prioritize the product backlog, including story refinement, ranking, and active participation in Scrum events.


* Track and analyze product performance, produce relevant reporting, and identify opportunities for improvement.

Required qualifications, capabilities, and skills


* Minimum 3 years of applicable business experience with demonstrated expertise in product development within an Agile operating model/scrum team environment in a large, cross-functional organization (e.g., Financial Services, Technology firm).


* Proven ability to develop and articulate product strategy and multi-year vision, ali...