Assistant Fiscal Operations Supervisor

Under the direction and supervision of the Lucas County Child Support Agency Case Financial Supervisor or designee, the assistant is responsible for but not limited to providing supportive leadership and work direction of assigned team and/or area of responsibility to ensure consistency, standardization and development of best practices as they relate to division services.

Responsible for the interpretation and clarification of work procedures.

ESSENTIAL FUNCTIONS

In coordination with the unit supervisor responsible for managing work assignments and daily phone coverage.

Ensures the unit has adequate supplies to perform their job duties.

Assists the Supervisor with assigning tasks and setting unit priorities to ensure timely and accurate completion.

Delegates and follows up on the completion of the following: Financial Institution Data Matches, Reduction of Permanently Assigned Arrears (ROPAA), Incorrect Caseload report, Case Closure report, Default with no Ordered Payment on Arrearage (OPA), No default with OPA.

Updates ROPAA database quarterly, monitors and keeps track of current ROPAA accounts and adds additional cases when necessary.

Assists with audits and distributions.

Monitors the Lucas financial mailbox to facilitate communication with the state Payment Analysis and Account Reconciliation (PAAR) team, Ohio Child Support (OCS), and Smart Applications, as required by state and federal guidelines.

Processes child support payments with accuracy using check scanning equipment and payment posting software.

Processes financial corrections as identified when necessary or at the direction of PAAR, OCS, or the Support Enforcement Tracking System (SETS) Help Desk.

Manages misallocated payments and voids by reissuing and reposting payments as needed or requested.

Monitors the shared email account for releases and processes payment.

Performs the duties of Transfer Coordinator by managing cases transferred to or from our county to another county or the state according to the established workflow.

Performs the duties of the SETS Third Party Coordinator by maintaining the integrity of the directory for employers, courts, agencies, labs, prisons, insurance companies and others in connection with the OCS Third Party Team.

Provides oversight of records retention in either digital or paper format in accordance with local, state, and federal guidelines.

Resolves complex and/or unusual situations independently; identifies and escalates high-level issues to the supervisor when necessary.

Assists the unit supervisor with projects as needed.

Provides coverage for the Case Financial Supervisor in their absence.

Acts as a back-up for bank monitoring/reconciliation.

Processes genetic testing payments (includes building shell case, sub order, routing payments to Child Support Payment Central for proper posting, closing out case after payment processes).

Offers input into the development of policies and procedures as required to accomplish the...