Epic Principal Trainer

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Department:
Strategic Planning & Development

Under the direction of the Director of Ambulatory Medical Informatics, the Epic Principal trainers (PTs) work with the Application Team Leads and application analysts to develop and maintain the training program for the user roles in their application.

Principal Trainers will have a solid understanding of the access, clinical and revenue cycle workflows and operations of SVMHS' ambulatory practices including (but not limited to) clinical documentation, orders, scheduling, patient-clinic communications, professional billing, claims and remittance processing.

Primary Duties:


* Develops role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office).


* Designs, develops and maintains instructional materials.


* Maintains policy and procedures documentation.


* Incorporates feedback from others into existing training and training administration procedures.


* Learns new content and consulting with subject matter experts to develop training materials and answer any participant questions.


* Assists with building and testing of training environments, and providing support and troubleshooting issues.


* Collaborates with other trainers by co-facilitating classroom instruction and assisting with exercises as needed.


* Prepares training lessons, prints materials, and sets up the training room and environment prior to the training session.


* Presents information verbally and in writing in a clear and easy-to-understand manner.


* Follows up with trainees outside of the classroom to offer additional support.


* Serves as an expert educator to internal staff.


* Trains and credentials additional classroom trainers as needed.


* Trains staff and end users by teaching technical topics as needed.


* Manages projects by prioritizing projects and by creating and adhering to timelines.


* Completes training tasks outlined in the training project plan and established by the Training Manager.


* Is responsible for development of detailed, workflow-based curriculum for designated application(s).


* Attends status meetings held by the training team and their designated application team(s).

May also attend change control meetings and other meetings as needed.


* Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the training strategy.


* Develops appropriate proficiency measures for training.


* Determines the appropriate level of training (time, delivery method) for each user in designated application(s).


* Maintains training curriculum, training environment, and delivers ongoing education post go-live.


* Ensures all chan...