Sales Supervisor (Bangkok)

Key Responsibilities:

Sales Leadership & Client Development


* Lead and inspire the sales team to achieve and exceed individual and team sales targets.


* Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.


* Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.


* Ensure the highest standard of customer service and client experience.


* Build and nurture long-term client relationships, develop VIP clients, and attract new customers.


* Support clienteling initiatives to maximize sales opportunities.


* Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.


* Ensure professional grooming standards and adherence to brand presentation guidelines.

Operations & Floor Management


* Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.


* Manage in-store appearance to ensure alignment with brand standards.


* Oversee stock management, CRM, and after-sales processes to support sales and service excellence.


* Coordinate and execute store events, communication activities, and Store operations.


* Ensure proper security measures are always followed.


* Prepare and review daily sales reports with qualitative insights when required.

Product & Merchandising


* Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.


* Monitor market trends and provide buying recommendations to the Store Manager.


* Maintain a neat and visually appealing store environment at all times.

Requirements & Capabilities


* Minimum 3 years' experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.


* Fluent in English


* Leadership skills with the ability to inspire, motivate, and develop teams.


* Strong client relationship management and problem-solving abilities.


* Passionate about luxury retail, fashion, and delivering outstanding customer experiences.


* Exceptional interpersonal and communication skills.


* Tech-savvy with proficiency in MS Office and CRM systems.


* Able to work retail hours, including weekends and public holidays.