Bilingual Spanish Lead Contact Center Administrator (Remote - New York)

Essential Duties and Responsibilities:
- Review and update work instructions and documentation.
- Review requests for clarification of work instructions.
- Support quality performance program.
- Assist with second level review of quality assurance disputes.
- Provide reminder suggestions for team huddles/chats.
- Assist with chat and nesting coverage, as needed.
- Assist new hires in the 60 day remediation plan.
- Assist with quality initiatives and special tasks as needed.

Minimum Requirements

- High School Diploma or equivalent.
- 4+ years of experience.

- 1 year of New York State of Health (NYSOH) Lead Administrator experience.

- Must be able to read, write and translate fluently in English and Spanish.

- Must live within 100 miles of one of the New York offices (Albany, Rochester, NYC).

Home Office Requirements

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

22.55

Maximum Salary

$

27.50



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