Shift Leader - Theo & Betty's, Paine Field, FT

Key Responsibilities

Shift Leadership & Team Support


* Support the Service Shift Supervisor in coordinating associates during assigned shifts.


* Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow.


* Model expected behaviors and provide in‑the‑moment coaching on service, safety, and product standards.


* Reinforce company policies, procedures, and standards consistently; escalate concerns to the Service Shift Supervisor.


* Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management.

Guest Service


* Lead by example in delivering prompt, friendly, and professional guest service.


* Address guest questions, concerns, or complaints and resolve issues promptly.


* Ensure a welcoming, clean, and organized service environment at all times.

Barista, Cashier & Food Service Operations


* Perform all associate‑level duties as needed, including:
+ Preparing and serving coffee and espresso beverages to standard.
+ Operating POS systems and processing transactions accurately.
+ Preparing made‑to‑order sandwiches and food items according to brand guidelines.


* Support product quality checks (taste, temperature, presentation, and portion control) and correct issues in real time.


* Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area.

Operational & Cash Accountability


* Follow and reinforce cash handling procedures, including POS accuracy, cash drops (if applicable), and shortage/overage reporting.


* Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking.


* Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns.


* Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor.


* Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor.

Compliance & Safety


* Ensure adherence to health, safety, and sanitation regulations.


* Enforce airport security requirements and access protocols.


* Maintain awareness of TSA, Port of Everett, and airport operational standards.

Qualifications


* Previous lead, trainer, or key‑holder experience in food service, coffee shop, or hospitality preferred.


* Strong customer service, teamwork, and communication skills.


* Ability to guide peers, model standards, and follow direction from supervisors.


* Ability to work efficiently in a fast‑paced, high‑volume environment.


* Must be able to stand for extended periods and lift up to 30 lbs as needed.


* Flexible schedule availability, including early mornings, weekends, and holidays.


* Ability to read, write...