Retirement Benefits Specialist, Sr.

Position Summary

The Retirement Benefits Specialist, Sr performs advanced technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities


* Maintains current knowledge of assigned Plan(s).


* Processes retirement benefit applications; verify the accuracy of information, research or investigates past service, related credits, and insurance deductions.


* Responds to inquiries from participants, beneficiaries, and union representatives via telephone, electronic, or in-person, regarding retirement benefits.


* Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing.


* Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits.


* Performs data entry and corrections to update members' information.


* Updates retirement data in appropriate information systems.


* Processes Qualified Domestic Relations Orders (QDROs).


* Prepares balance and run checks; reviews and resolves outstanding checks; recovers overpayments.


* Reviews retirement benefit exception list for suspension of benefits and recalculations.


* Prepares committee reports, board reports and monthly statistical reports.


* Resolves escalation.


* Assists with production and distribution of Annual Benefit Statements.


* Assists with special projects as requested by management.


* Performs other duties as assigned.

Minimum Qualifications


* High school diploma or GED.


* Two years of experience processing retirement benefits.


* Highly developed sense of integrity and commitment to customer satisfaction.


* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.


* Ability to communicate clearly and professionally, both verbally and in writing.


* Strong understanding of discretion and the appropriate handling of sensitive information.


* Solid organization skills with attention to detail.


* Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.


* Computer proficiency includes MS Office tools and applications.

Preferred Qualifications


* Bilingual English and Spanish, based on location needs.


* Prior retirement plan administration experience.


* Experience working in a third-party administrator.



*Please note this job description is not designed to cover or contain a comprehensive listing of activities, dutie...