Regional Ambulance Manager

What will your job look like?

The Regional Ambulance Manager is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance.  The Regional Ambulance Manager will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction.

 The Regional Ambulance Manager will also provide financial analysis of ambulance transportation costs for the assigned region. 

Location: This is a remote or hybrid role (if located within 40 miles of an MTM office location).

Candidates located in the CST or EST preferred.

Some travel required within the assigned region.

What you’ll do:


* Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors


* Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage


* Negotiate pricing and trip coverage expectations with providers


* Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction


* Maintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations


* Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home services


* Oversight of internal ambulance processes, provider training, and claims resolution


* Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses


* Monitor service levels and trip scheduling to ensure client and contract expectations are met


* Provide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement


* Oversee and ensure consistency of the execution of ambulance policies and procedures


* Monitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics


* Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables


* Provide support with the client when needed


* Ensure providers are educated and trained in accordance with MTM and contract specific requirements


* Participate in planning, revisions, implementation and execution o...