Operations Manager

Operations Manager – PM Shift

Location: SOT SVC – DHL International (UK) Ltd, Unit 2, Tunstall Arrow South, James Brindley Way, Stoke-on-Trent, ST6 5GF
Contract: Permanent
Shift: PM Shift - 10:00 - 19:00

Lead Operational Performance in a Fast‑Paced Service Centre Environment

We are offering an exciting opportunity for a driven and experienced Operations Manager to join the management team at our Stoke‑on‑Trent Service Centre.

In this key leadership role, you will take full responsibility for managing and controlling Service Centre operations during the PM shift.

You will lead and motivate operational teams to deliver strong performance across service, productivity, process compliance and cost efficiency, supporting both the UK business and the wider international network.

This role is ideal for a confident operational leader with strong people management skills, commercial awareness and a passion for continuous improvement, who thrives in a results‑driven logistics environment.

What You’ll Be Doing

Leading & Managing Service Centre Operations


* Ensure daily operational targets are achieved, taking immediate action to address any under‑performance.


* Plan, manage and control resources in line with operational demand.


* Oversee shift operations to ensure service, compliance and safety standards are consistently met.


* Actively support the implementation of Regional and Country projects, programmes and initiatives.

Driving Performance, Cost Control & Productivity


* Manage key cost drivers to ensure P&L targets and productivity measures are achieved.


* Plan, monitor and control expenditure across overtime, subcontracting, suppliers, service providers and fleet maintenance within agreed budgets.


* Use company performance reporting tools daily to monitor team and individual performance and address non‑conformance.


* Convert operational objectives into clear action plans with accountability and delivery focus.

People Leadership & Development


* Provide clear performance standards and strong leadership to operational teams.


* Coach, train and motivate employees to achieve agreed productivity and service targets.


* Complete performance reviews and appraisals within agreed timescales, supporting engagement and development.


* Build a positive, compliant and safety‑focused working culture across the operation.

Who We’re Looking For

A Confident and Driven Operational Leader


* Has strong operational process knowledge and experience within a logistics environment.


* Can lead and influence teams at all levels within a busy Service Centre.


* Is commercially aware, data‑driven and confident managing cost and performance pressures.


* Communicates clearly and builds strong working relationships across functions.


* Is proactive, resilient and committed to continuous improvement.

Skills & Experience


* Proven experience in an operational...