Patient Services Specialist II (Primary Care, Downtown Orlando)

Nemours is seeking a Patient Services Specialist II (Primary Care, Downtown Orlando), FULL-TIME, to join our Primary Care team in Orlando, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida.

With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices.

Provide service to internal and external customers as a member of the clinic team.


* Customer service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.


* Registration: collect, maintain and ensure accuracy of information through the use of standard business practices.


* Coordinate all necessary paperwork for registration, scheduling, and appointment.


* Financial: collect, verify and maintain patient insurance information, including authorizations and referrals.


* Collect co- pays, deductible, co-insurance and balances on accounts.

End of day balancing.


* Scheduling: understanding visit types, templates and fundamentals of how to efficiently schedule an office visit.

Manage no-show and cancelation process.

Confirm appointments with patient/guardian.

Prepare charts with the appropriate paperwork for the physician visit.


* Communication: triage and manage electronic communication daily.

Scan all new paperwork into EMR or place in patient chart.

Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review.

Check in and checkout patients in office.


* Coordinates the release of information and medical record process.

Process all incoming and outgoing medical record requests.


* Ensures coding information is complete on billing documents.


* All other duties as assigned by supervisor.

Job Requirements


* High School Diploma required.


* Specialized (1 year of training beyond high school).


* Minimum of one (1) to three (3) years' experience preferred.


* Customer Service and Healthcare experience preferred.


* Medical Office/Call Center experience preferred.


* Travel to other primary care locations as needed for coverage is required.

What We Offer


* Competitive base compensation in the top quartile of the market


* Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement


* Comprehensive benefits: health, life, dental, vision


* 403B with employer match


* Licensure, CME and dues allowance

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