District Manager

Classification:
Exempt

Job Summary:
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes.

Reports to the Service Manager.

A DM may manage a service center.

Essential Functions:
-  Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
-  Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
-  Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
-  Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.

Monitor and report competitive activity.

Oversee promotions, contests and continued excellent customer relationships.
-  Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
-  Complete general route responsibilities when necessary.

Safely operate a delivery vehicle, following all applicable laws and company policy.
-  Follow written and verbal instructions and perform other tasks as directed by supervision.
-  A Senior DM performs the above functions as well as oversees a service center.

This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.

Additional Functions:
-  Work with and support other service personnel as required by supervision.

Qualifications:
-  Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older. 
-  Demonstrate excellent skills in customer service and route sales.
-  Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
-  Recognize colors, sizes and types of product and count, add and subtract accurately.

Education: A combination of education and experience will be considered.
-  High School graduation or similar experience.

Qualified to hold a drivers license.

Travel Requirements:
-  Frequently within the branch area.

Typical Environmental Conditions:
-  Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
-  Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
-  Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling...