Network Operations Squad Engineer

Job Title: Network Operations Squad Engineer
Location: Remote US
Employment Type: Full-time

About Altera

Altera, a member of the N.

Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.

These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions.

At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.

A new age in healthcare technology has just begun.

Job overview

As a Network Operations Squad Engineer, you will be a pivotal leader within your assigned squad, managing client relationships and guiding offshore rotational engineering resources.

This role demands a proactive approach to network monitoring, rapid incident response, and cross-functional collaboration to ensure seamless operations.

An ideal candidate is a highly skilled and resilient network professional, adept at independent troubleshooting, project ownership, and committed to delivering exceptional service in a dynamic, fast-paced environment.

Key Responsibilities



* Squad Leadership & Client Management:
+ Manage clients within your assigned squad, acting as a primary technical point of contact.
+ Lead and mentor rotational offshore engineer resources, providing guidance and training.
+ Collaborate with other network engineers across squads and other technology towers (Windows, Citrix, Database, etc.) to resolve complex issues.



* Network Monitoring & Reporting:
+ Continuously monitor Logic Monitor dashboards throughout the day, checking Bandwidth, QoS, and other critical charts for potential issues.
+ Generate and present comprehensive reports to leadership and squad clients on squad performance and network health.



* Incident & Request Management:
+ Respond and act on tickets with urgency to prevent breaches of NCT (Next Check Time) and maintain high CEQ (Customer Experience Quality) audit scores.
+ Actively participate in all Major Incidents (MI) related to your squad, assisting clients with network health checks and in-depth troubleshooting.
+ Independently troubleshoot, resolve, and conduct root cause analysis for network issues, major incidents, and outages.
+ Independently process routine requests for network services, access, and documentation.



* Technical Operations & Project Ownership:
+ Configure, maintain, and operate a variety of network devices including routers, switches, firewalls, load balancers, and monitoring tools.
+ Independently own and drive major or multiple concurrent minor network infrastructure projects from concept to completion, including requirements gathering, task delegation to peers, implementation, reporting to senior leaders...