Manager - Reporting

Essential Duties and Responsibilities:

- Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.

- Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports in accordance with the schedule outlined in the contract.

- Evaluate the need for, and ensure the provision of, reporting necessary for operations.

- Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.

- Provide contractually required monthly and quarterly project status reports.

- Produce Performance Standards Analysis Report.

- Coordinate and evaluates the work of subordinates.

- Develop and maintain reports in areas including Call Center performance.

- Generate reports in accordance with schedules and provide reports, background information, and report summaries for internal and external use.

- Ensure accuracy and timeliness of reports in compliance with contract and project requirements.

- Write and optimize complex SQL queries to extract and manipulate data for analysis.
- Leverage Hadoop clusters and SQL Server environments to process and analyze large datasets.
- Develop and deliver recurring and ad hoc reports for management and stakeholders, ensuring timely, accurate, and relevant reporting to support business and decision making needs
- Leverage SAS and other analytical tools to interpret data and support strategic decision-making.
- Investigate and resolve data quality issues across reports and data pipelines.
- Perform root cause analysis using ad hoc queries to identify anomalies in source systems.
- Perform data cleaning, validation, and transformation to maintain high standards of data integrity.
- Document business processes, technical designs, data dictionaries, and metadata repositories.
- Translate business requirements into system specifications and support testing and implementation activities.
- Define and verify systems scope and objectives to ensure alignment with organizational goals.
- Ensure all documentation meets organizational standards and is accessible to relevant stakeholders.

- Collaborate with compliance, operations, and legal teams to ensure outbound campaigns meet regulatory and business requirements, and respond to data requests and audits from FSA, state regulators, and internal stakeholders

- Optimize campaign performance by analyzing results and adjusting parameters such as timing, segmentation, and scripts.
- Use data-driven segmentation to target accounts and optimize dialer campaign effectiveness.
- Track key campaign metrics (such as contact rates and recovery rates) and analyze performance trends.
- Refine dialing strategies based on analytical insights and feedback to improve campaign outcomes.
- Monitor report queues and respond to user inquiries and support tickets.

- Collaborate with cross-functional teams to gather require...