IT Architect - Software

Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.

Technical Architect Responsibilities (~25%):

- Own end-to-end platform architecture across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine.

- Define and maintain technical standards, design patterns, and architectural guardrails.

- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.

- Review and approve solution designs, data models, integrations, and custom application architectures.

- Serve as the final technical escalation point for complex platform decisions.

- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.

- Partner with stakeholders to develop architecture strategies and implementation frameworks.

- Produce and maintain architecture diagrams, design artifacts, and technical documentation.

- Mentor and lead other developers

Lead Developer Responsibilities (~75%):

- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.

- Lead development of complex or high-risk components.

- Build and support custom applications using ServiceNow App Engine.

- Review, refactor, and optimize developer code for architectural alignment and performance.

- Support POCs, upgrade remediation, and complex defect resolution.

Program-Specific Responsibilities:

- Lead requirements analysis and gap assessments for enterprise implementations.

- Design deployment strategies aligned with ITSM and ITIL frameworks.

- Provide architectural oversight for integrations and data flows.

- Ensure upgrade readiness through regression planning and technical validation.

- Maintain audit-ready technical documentation.

- Support SDLC governance and continuous improvement across the platform.

Required Experience:

- 7+ years enterprise IT experience.

- 2+ years ServiceNow architecture and implementation leadership.

- Proven success leading large-scale ServiceNow implementations and upgrades.

- Expertise across ITOM, ITAM, SPM, GRC, and CMDB.

- Strong proficiency in server-side and client-side JavaScript.

Required Certifications:

- ServiceNow Certified System Administrator (CSA).

- One or more ServiceNow Implementation Specialist certifications.

Additional Requirements as per contract/client:

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S.

citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment ar...