Technical Product Specialist (Supplier Quality Support)

As a premier global food provider, the OSI Group partners with the world's leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Position Highlights:

This is a highly visible, customer-facing role at the intersection of food innovation, restaurant operations, and product commercialization.

You'll partner with one of the world's leading quick service restaurant brands to ensure products perform seamlessly-from concept through launch and into daily execution in restaurants.

Acting as a critical link between corporate stakeholders, field operations, and cross-functional internal teams (R&D, culinary, operations, and sales), you'll translate real-world restaurant insights into product improvements, support new product rollouts, and help drive continuous innovation.

This role blends strategic thinking with hands-on field engagement, including regular restaurant visits to evaluate product performance and identify meaningful opportunities for improvement.

Success in this role requires someone who is motivated, curious, and self-directed-able to operate independently while staying closely aligned with multiple stakeholders.

You're comfortable communicating with everyone from frontline restaurant teams to senior executives, and you know how to tailor your message to each audience.

Importantly, this is not a "check-the-box" field role.

You're expected to go beyond surface-level observations-digging into the details, asking the right questions, and uncovering actionable insights around product quality, execution, and consistency.

You bring back more than visit summaries; you deliver perspective that drives decisions.

You'll thrive here if you're equally comfortable discussing menu innovation, operational execution, and customer needs, and enjoy working in a fast-paced, collaborative environment where you can directly influence both product strategy and in-restaurant success.

Position Summary:

This role supports one of the world's leading foodservice brands by delivering high-quality, value-added food solutions.

The position is responsible for aligning OSI's product offerings with the evolving needs of both our customers and end consumers, ensuring strategic fit, innovation, and operational excellence.

Principal Duties & Responsibilities:

• Job is an individual contributor.

• Job is an individual contributor and has no direct reports.

• This individual works independently while collaborating cross-functionally.

• Build and maintain strong relationships with this key account's corporate teams, franchisees, field operations, and distribution partners to support p...