Account Management / Key Accounts - Specialist Professional

This position is responsible for leading the country Field Services business and organization.

It includes corporate strategy deployment, profitable business growth execution.

Essential Responsibilities:

• Directly reports to the country president, indirectly reports to Cluster Field Services VP

• Leads a team of outside service sales representative.

His focus is to organize and setup his team in order to reach the Quarterly sales target given.

• Service Sales supervised by the outside service sales manager include:

- a broad range of technical services including the start-up, maintenance, testing, retrofit, and upgrade of all major manufacturer's electrical equipment installed at the customer's site.

- turnkey modernisation projects ranging from simple replacement of equipment to fully engineered solutions.

• Responsible for implementation of country and functional market strategies as well as monitoring performance against goals

• With support of Field Services Marketing, adapts go to market Field Services strategy according to local country installed base and country marketing plan (Global accounts, Targeted accounts, proximity accounts).

Is responsible for the 3 year Biz Plan,

• Deploys the Global offer with local adaptation of the value proposition per BU and then per market segment , paying attention to push the new Digital Offers

• Responsible for meeting OI and Sales targets for the BU as assigned by Country, Cluster and Zone leadership.

• Applies market and account skills necessary for dealing with specific target audiences.

• Identifies and contacts potential customers or prospects, either existing or new.

• Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)

• Utilizes BFO (Salesforce.com) for sales funnel management & secures consistent follow-up

• Provides monthly forecasts and summaries in a timely manner.

• Participates in the preparation of analysis and reports on field service performance.

• Finalizes the sales quotations and proposals prepared by the quote team, including any activity that has to be outsourced, in respect of FS expected margin.

• Works closely with FS Operational Marketing and the BU account manager to maximize business opportunities.

• Is "feeding" the Field Services Marketing leaders with Offers feedback and needs

• Educates customers on all SE products and services

• Provides mentoring, coaching and guidance to the Outside Service Sales Representative

• Pays a special attention to Digital Offers knowledge for his team and development for relevant Customers

• Coordinates and/or attends trade shows and marketing/sales seminars as needed

• Drives profitable business growth, increasing the mix of Service Plans revenue .

Drives and secures the plan and execution of the Field Services Campaign, including stretch roles assigned by the line, from time to time, to expand potential, as part of SE grow...