Product Delivery Manager - Claims and Disputes

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation.

At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey.

Collaborate with a talented team in a supportive environment that values creativity and excellence.

Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.

As a Product Delivery Manager within Claims and Disputes, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units.

You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs.

Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy.

Job responsibilities


* Lead the transformation of strategic plans into impactful programs and projects, driving results across multiple business units.


* Oversee end-to-end product delivery processes, including intake, dependency management, release management, operationalization, delivery feasibility, and performance reporting, while escalating opportunities to improve efficiencies and coordination.


* Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives.


* Utilize data analytics to monitor progress, inform decisions, and adjust plans to ensure successful delivery of initiatives.


* Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively.


* Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks.


* Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.


* Proactively identify, manage, and resolve issues, including dependencies within and outside the product area, and lead completion of change management ...