Renewals Automation & Technology Strategy Lead

JOB DESCRIPTION

As our Renewals Automation and Technology Strategy Lead, you'll set the vision and lead the operational strategy for Chubb's Commercial Insurance (CI) renewals ingestion function.

You'll have the opportunity to shape a critical capability, drive digital transformation, and deliver measurable impact across the business.

This is a highly visible role with direct exposure to senior leadership and participation in high-impact transformation initiatives.

You'll guide a talented team, champion automation and process innovation, and ensure our renewal workflows are seamless, compliant, and customer focused.

Success in this role opens pathways to broader operational and strategic leadership opportunities within Chubb, making it an ideal step for a technology leader ready to influence the future of commercial insurance operations.

In this role, you will:


* Direct and optimize end-to-end renewals ingestion processes for Commercial Insurance, ensuring accuracy, compliance, and operational efficiency


* Lead, mentor, and develop a team of renewal specialists and process analysts, fostering a culture of accountability and continuous improvement


* Collaborate with Underwriting, Claims, IT, and other cross-functional teams to streamline workflows and resolve complex issues


* Implement and enhance automation, digital tools, and best practices to drive productivity and reduce manual touchpoints


* Monitor performance metrics, analyze trends, and deliver actionable insights to senior leadership


* Oversee quality assurance, audit readiness, and regulatory compliance for all renewal ingestion activities


* Identify and execute opportunities for process reengineering, cost reduction, and service enhancement


* Represent the Renewals Ingestion function in strategic initiatives, transformation projects, and leadership forums

QUALIFICATIONS



* Bachelor's degree required; advanced degree or professional insurance designation preferred


* Minimum of 8+ years of experience in commercial insurance operations, with a focus on renewals, policy administration, or related functions


* Exhibit proven leadership in managing large teams and complex operational processes


* Leverage expertise in process optimization, automation, and digital transformation within insurance or financial services


* Apply strong analytical, problem-solving, and decision-making skills to drive results


* Communicate effectively with stakeholders at all levels, influencing outcomes and building consensus


* Navigate regulatory and compliance requirements with precision and integrity


* Champion a customer-centric mindset and a commitment to operational excellence

The pay range for the role is $160,000 to $190,000.

The specific offer will depend on an applicant's skills and other factors.

This role may also be eligible to participate in a discretionary annual incentive program.

Chubb offers a comprehensive benefit...