JEWELRY/OPERATIONS SUPPORT

Perform operational functions; support department to achieve sales goals; display merchandise; assist customers according to Customer 1st standards.

Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum


* High school diploma or general education degree (GED); or combination of relevant education and experience.


* Minimum 18 years of age


* Ability to pass drug test


* Ability to work overtime on an occasional basis


* Ability to work weekends and holidays on an occasional basis


* Maintain confidentiality


* Accuracy/attention to detail


* Familiarity with jewelry terms and processes


* Familiarity with basic computer operations and techniques

Desired


* Knowledge of Fred Meyer Jewelers policies, procedures and organizational structure


* 10 key by touch



* Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service


* Comply with Division dress code


* Prepare all merchandise shipments from store location, including completion of proper paperwork, computer entry, and physical packaging of merchandise


* Recall-stock balance and direct returns to vendor


* Complete all special orders (including receiving and pick up)


* Process all trade-ins and break-aparts in accordance with procedure in Policy and Procedures Guide


* Receive incoming merchandise including completion of proper paperwork, computer entry, and receiving log


* Request return authorizations as needed from vendors


* Make vendor inquiries concerning overdue shipments or special orders


* Relate repair estimate cost and time to customers


* Send out ring cleaning, inspection notification cards, and Thank You cards each month to customers


* Manage voucher distribution reconciliation


* Maintain aging layaway summary


* Print, audit, and reconcile Cash Drawer Reports


* Audit case counts


* Prepare and participate in all inventories


* Maintain price changes and merchandise tags


* Place orders with Corporate Supply (CPS), as approved by Manager


* Must be able to perform the essential functions of this position with or without reasonable accommodation