Carrier Support Specialist

Your Job

As a Carrier Support Specialist, you will be the primary operational partner for carriers across onboarding, compliance, and general Capacity Solutions support.

You will enable carriers to successfully transact with KBX by managing Highway and system onboarding, troubleshooting system and vendor payment maintenance, sustaining accurate carrier data in KBX systems, and supporting continuous improvement initiatives that increase carrier reliability and operational efficiency.

Our Team

The KBX Capacity Solutions Team plays a crucial role in ensuring freight moves efficiently and cost effectively for our customers.

We specialize in building and managing strong carrier partnerships, forecasting and securing capacity across modes, and designing tailored solutions that balance reliability, cost-efficiency, and speed.

Our team combines hands-on carrier management with data-driven planning and real-time execution to reduce disruptions, optimize utilization, and deliver transparent customer outcomes.

What You Will Do



* Receive and review carrier registrations through Highway(carrier vetting platform) and certify carriers when compliance and risk are acceptable.


* Vet carriers in Highway and Safer, validate equipment/driver counts, and complete compliance screening prior to granting system access.


* Advise carriers on Highway edits (ELD, TIN matching) and work with the Insurance/Highway teams to resolve issues.


* Complete KBX system onboarding via internal and external systems.


* Coordinate payment setup with KBS and the Freight Audit team and communicate payment changes between KBS/carrier/factoring companies.


* Provide onboarding training and welcome communications to carriers covering KBX policies, systems, and processes.


* Troubleshoot freight pay, vendor payment, insurance, rating/fuel setup, and operational issues.


* Guide carriers to appropriate KBX teams to optimize carrier usage and resolve escalations.


* Enter and maintain carrier profiles and status in Salesforce; save and document email communications.


* Review internal reports as needed to ensure data accuracy and compliance.


* Support carriers with visibility tools and document submission and escalate visibility or IT errors to the relevant stakeholders.


* Identify and implement improvements to onboarding and support processes to reduce manual tasks and improve data accuracy.


* Support procurement initiatives and contribute opportunities for value-added improvements to the Procurement team and KBX.

Who You Are (Basic Qualifications)



* Experience in carrier management, carrier onboarding, logistics, or transportation operations.


* Experience leveraging data to drive decisions


* Experience working cross functionally with internal and/or external stakeholders

What Will Put You Ahead



* Hands-on experience with the Highway platform and KBX-related systems (KBX TM, Loadshop, FSM, Apex).


* E...