Product Portfolio Operations Manager

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in C onsumer Bank Product Portfolio Operations, you will report to the Product Portfolio Operations Strategy & Communications pillar lead and run day-to-day execution of the Consumer Bank Product Portfolio Operations communications and reporting engine, with a focus on accuracy, consistency, timeliness, and decision readiness.

You will partner closely with Consumer Bank product teams and senior stakeholders to gather inputs, synthesize insights, and publish executive-ready narratives that make priorities, tradeoffs, milestones, dependencies, and blockers clear.

You will also contribute to PPO-owned, AI-enabled improvements to reporting workflows, including maintaining the Product Portfolio Operations LLM (Large Language Model) knowledge base and building lightweight prototypes that reduce manual effort and improve first-pass quality.

Job responsibilities


* Runs the recurring Consumer Bank Product Portfolio Operations communications and reporting cadence, including manage intake, synthesis, drafting, review cycles, and publishing for required product reporting.


* Translates portfolio inputs into decision-ready leadership narratives: clearly communicate progress, roadmaps, and blockers, including value, milestones, and dependencies, tailored for PPO and PXT senior leaders and Product Managers.


* Build sand maintain standardized reporting frameworks: track overall PPO progress against CB OKRs, portfolio health metrics, and the investment planning process, and drive consistent definitions and templates across teams.

Maria - do we need this or will this stay with David?


* Executes productivity and process improvements within the PPO and PXT reporting workflow: identify manual pain points and deliver changes (templates, process steps, automation, or tooling enhancements).


* Owns operational delivery of the PPO LLM knowledge base: curate and refresh priority content tied to 1-N priorities and portfolio artifacts, and apply AI-first approaches to improve transparency and drafting speed within the PPO.


* Builds and iterate prototypes for reporting and productivity test-and-learns: develop lightweight solutions that improve workflow, quality, and cycle time for PPO communications and reporting deliverables, and document outcomes for scale decisions.


* Embeds LRCC requirements into day-to-day reporting operations.



* Operate as the pillar's execution lead: manage reporting timelines, stakeholder communications, and issue escalations as needed, ensuring consistent delivery across multiple audiences and forums

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in program management or performance optimization
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