Sr. Manager - Accounts Receivable

As a premier global food provider, the OSI Group partners with the world's leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

Position Summary:

The Senior Manager - Accounts Receivable (AR) is responsible for leading and optimizing the full accounts receivable cycle for the North America region, including cash application, AR offsets, invoicing, deductions, promotional claims, debit/credit memos, as well as credit and collections functions to minimize risk and losses for the company.

This role provides strategic oversight and operational leadership to the AR team with a focus on maximizing cash flow, minimizing risk, and driving process efficiency.

The Senior Manager ensures adherence to internal controls, AR policies, and service standards while maintaining strong partnerships with commercial teams, customers, and finance stakeholders.

Principal Duties & Responsibilities:

• Job manages a team, has authority to hire and performance-manage the team.

• Job leads/supervises/manages 6-15 employees

• Lead and manage all AR operations for the North America region, ensuring timely and accurate execution of cash application, invoicing, offsets, deductions, promotions, and credit/debit memo processes.

• Provide direction, coaching, and performance management for the AR team, fostering a culture of accountability, continuous improvement, and customer-centric service.

• Monitor and optimize working capital by minimizing past due balances and improving collections efficiency in alignment with company cash flow goals.

• Enforce AR policies and procedures, ensuring consistent application across the team and alignment with internal controls and audit requirements.

• Collaborate cross-functionally with Sales, Customer Service, Finance, and IT to resolve disputes, streamline workflows, and enhance system integrations.

• Identify opportunities to improve processes and implement automation and system enhancements to reduce manual errors and increase efficiency.

• Mitigate financial risk by actively managing credit exposure within the company's customer portfolio.

• Develop and deliver AR metrics and dashboards to leadership, providing visibility into team performance, DSO, aging trends, and cash flow impact.

• Serve as a subject matter expert for AR process improvements, internal control enhancements, and compliance initiatives.

• Support internal and external audit requirements related to AR transactions, reconciliations, and controls.

• Develop and maintain comprehensive SOPs and training materials for AR processes, ensuring scalability and c...