Application Support Analyst

Your Job

Flint Hills Resources (FHR) is seeking an Application Support Analyst.

In this fast-paced role, you will be responsible for supporting the compute infrastructure and software technology stacks that enable large-scale acquisition, transformation, and delivery of data critical to business operations.

You will contribute to the monitoring, lifecycle management, configuration, and incident response of a diverse technology environment, including on-premises servers and virtualization platforms, cloud-based systems, and internally developed ETL applications, helping to ensure the reliability, performance, and availability of production data pipelines and underlying infrastructure through proactive issue identification, root cause analysis, and continuous improvement of system stability and scalability.

Our Team

You will be part of a small, highly collaborative team with end-to-end ownership of the technology stack, offering a unique opportunity to build broad expertise across infrastructure, data pipelines, and application support.

The team combines an agile, close-knit dynamic with the resources and scale of a large enterprise, while maintaining direct exposure to business workflows and key stakeholders.

This environment fosters a strong connection between technology and business outcomes within an organization that views technology as a key driver of transformation and innovation.

What You Will Do


* Monitoring and Incident Response: Monitor for, and respond to, failure modes across diverse IT infrastructure and software platforms impacting the reliable delivery of data; Requires breadth of knowledge and critical thinking to fault isolate and resolve complex technical problems


* Performance Monitoring & Capacity Planning: Monitor and optimize system performance with tools like PRTG and Tanium; establish baselines and perform capacity planning for growth and resilience


* Infrastructure Lifecycle Management: Participate in lifecycle management responsibilities, including patching, inventory, configuration management and documentation


* Relationship Development: Develop and maintain relationships with key customers and stakeholders

Who You Are (Basic Qualifications)


* Experience supporting production applications and underlying IT infrastructure, including compute systems, virtualization platforms, and cloud environments


* Experience with incident management, performing root cause analysis, and maintaining system stability in a fast-paced, production support environment


* Working knowledge of operating systems (Windows and/or Linux) with the ability to troubleshoot application and system-level issues, along with a solid understanding of basic networking concepts


* Hands-on experience with system monitoring and observability tools (e.g., Splunk, Grafana, or similar), including alerting, log analysis, and performance tuning to ensure application availability and reliability


* Exposure to scripti...