Operations Manager (m/w/d)

As an international family-owned company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product categories.

Passion, outstanding Service, and great respect for our customers and employees define the company.

Hermès is represented in Germany with a flagship store in Munich and eight additional boutiques in the country's most important cities.

For our Berlin locations, to manage two boutiques with different operational set‑ups, we are currently looking for an experienced

Operations Manager (m/w/d)

What will your mission be?

The role of the Operations Manager contributes to the quality of customer service by ensuring an optimal management of stock, service and maintenance.

With the support of the back-of-house team, he/she is responsible for continuous and permanent stock accuracy between system-based and physical stocks, for overall organization and tidiness of all storage areas, in strict compliance with Group and local procedures.

He/she supervises the After-Sales activities of the store and is fully in charge of the management of all maintenance issues and the roll out of operational projects in the store.

Your Responsibilities


* Manage and coordinate all back‑office administrative activities, including goods receipt postings, cash desk preparation, invoice control, and after‑sales operations


* Lead and support logistics and administrative teams, organizing and prioritizing daily activities according to business needs


* Report operational issues and stock‑related KPIs to the Store Manager and management team


* Plan, prepare, and supervise inventories and cycle counts, ensuring accuracy and compliance


* Develop and implement actions to improve inventory results, stock accuracy, and warehouse processes


* Support the Store Manager in monitoring stock levels and preparing purchase orders


* Act as key liaison with the Customer Service Center, Munich Head Office, and parent company on stock, after‑sales, and operational topics


* Provide operational support to sales and after‑sales activities when required

About You


* Minimum 6 years of Retail experience including solid experience in store operations


* Management experience and excellent behavioral and communication skills


* Ability to work with sales and head office teams


* Very organized, rigorous and reliable


* Able to anticipate, organize and prioritize the activities of a small team


* Strong problem-solving capabilities and outstanding organizational skills


* Service-oriented, proactive to propose improvements and support other team members


* Demonstrate good team spirit


* Proficient with Excel/IT tools


* Fluent English.

Any other language is an asset


* Very good knowledge of retail IT systems (eg CEGID)

What can we offer you?


* You will be part of a collective adventure, joining a dynamic team with gr...