Infrastructure Maintenance Technician III

Job Description:

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success


* Provides server and infrastructure maintenance for multiple datacenters (including acquisitions).


* Performs daily ticket analysis and ensures remediation of outstanding issues.


* Manages complex work orders, problems, or tasks within a structured ticket management system.


* Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems.


* May assist with analysis of hardware and software capable of meeting network, systems, and user requirements.


* Maintain preventive maintenance strategies


* Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects


* Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability.


* Security vulnerability remediation


* Contribute to migration and integration efforts with acquisitions to consolidate infrastructure


* Performs implementation of new hardware and/or software following written documentation and guidance


* Automates tasks that can include various scripting languages and APIs to support process improvement.


* Works overnight hours to contribute to 24/7 operations


* Mentors and trains less senior Maintenance Administrators

Detailed Responsibilities


* Runs maintenance operations within designated maintenance windows


* Adheres to established Change Management procedures


* Monitors and manages backup status and recovery functionality in Rubrik


* Manages complex work orders, problems, or tasks within ServiceNow


* Analyze tickets within ServiceNow to ensure remediation of all issues


* Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite


* Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule


* Replace hardware failures on various platforms


* Demonstrate the ability to read and understand most scripting languages


* Demonstrate the ability to understand and modify existing scripts (various languages) as needed


* Demonstrate the ability to create new scripts (various languages) as needed


* Contact and work with vendors as needed for various troubleshooting situations


* M...