Consumer and Community Banking AML/KYC Escalations Governance - Associate

As a part of the Consumer and Community Banking Escalations governance team you will drive strategic initiatives to ensure a robust governance of the AML/KYC process.

The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams.

As an Escalations Governance Associate you will play a critical role in the Data Validation Evergreen process.

This process ensures control reports are robustly reviewed on a scheduled and Adhoc basis.

This role requires strong project management stills, the ability to utilize different testing methodologies, and strong documentation skills.

Job Responsibilities:


* Produce and validate daily, weekly, and monthly process control reports to ensure accuracy and completeness.


* Ensure all reporting deliverables are completed within established timelines; investigate issues, document findings, and implement fixes.


* Own and maintain end-user tools and utilities supporting control reporting.


* Maintain audit-ready documentation and evidence to support internal and external reviews.


* Draft and maintain control write-ups in CORE in partnership with the Controls team.


* Review existing procedures, identify improvement opportunities, and author/update procedure guides aligned to firmwide standards.


* Support continuous improvement initiatives through cross-team collaboration to streamline processes and strengthen controls.


* Maintain project plans, action trackers, and status reporting to ensure clear visibility to progress, risks, and dependencies.


* Facilitate working sessions and manage follow-ups to keep deliverables on track.


* Manage multiple concurrent initiatives and competing priorities, ensuring timely, high-quality execution.


* Operate with a high degree of autonomy-make day-to-day decisions and escalate scope or strategic direction decisions when needed.


* Partner with Risk, Compliance, Legal, and other stakeholders on line-of-business and cross-functional matters.


* Build and sustain strong working relationships to drive alignment, resolve issues efficiently, and deliver outcomes across teams.

Required Qualifications, Capabilities and Skills:


* Bachelor's degree in a business discipline or equivalent experience.


* 2+ years in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.


* Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.


* Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.


* Experience in process improvement, documentation, and business requirements development.


* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with fa...