Customer Service Representative

JOB DESCRIPTION

When you grow, Chubb grows.

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines.

We're looking forCustomer Service Professionals in our Phoenix, AZ, Whitehouse Station, NJ, and O'Fallon, MO offices.

This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve!

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc.

Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.

Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk!

QUALIFICATIONS



* Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.


* Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment


* Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)


* Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries


* Maintain established levels of productivity, service, and quality standards within a fast-paced operations team


* Works collaboratively with team members, and business partners to provide a quality experience for our agents


* Responsible for cross selling coverage to round out accounts


* Work overtime as needed


* Complete additional tasks and other projects/duties as assigned


* Responsible for providing back-up to the Team Specialist


* Act as a resource to the team


* Assist with departmental training as assigned by department supervisor

The pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant's skills and other factors.

This role may also be eligible to participate in a discretionary annual incentive program.

Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

The disclosed pay range estimate may be adjusted for the applicable geographic diffe...