Management Analyst - CBEST (N367, N368, N369, N370, N371, N372 )

Salary Range: $29.94-$43.19 per hour

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness.

The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care.

Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

The County-wide Benefits Entitlement Services Team (CBEST) is a program within HSH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and/or behavior health conditions, high utilizers of public services in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), or Cash Assistance Program for Immigrants (CAPI). 

The Management Analyst position (also referred to as “position”) is a multi-functional position that is responsible for managing CBEST participant cases from intake through application submittal and post-application follow-up.

The Management Analyst is expected to use their knowledge of the CBEST process as well as Social Security Administration (SSA), Disability Determination Services (DDS) and Dept.

of Public Social Service (DPSS) requirements to screen potential participants, complete program intakes and enrollments, draft and submit completed applications and conduct regular follow-up on application status, taking necessary action to ensure timely responses to SSA/DDS/DPSS requests for additional information or action as needed.

High-level critical thinking and problem-solving skills will be necessary to ensure comprehensive and client-centered service based on each participants’ situation.

The ideal candidate is one who can effectively balance their compassion and a whatever-it-takes commitment to service with the regulatory constraints of public benefits assistance.

Management Analysts must be self-starters and demonstrate strong initiative to complete duties and manage their workload with minimal supervision and oversight, meeting all deadlines and productivity goals using available tracking tools while addressing challenges proactively.

Management Analysts may be required to work in various locations across LA County including county facilities, nonprofit partner facilities, hospitals and assisted living facilities or anywhere CBEST participants are located.

Local travel to DPSS or SSA offices will be required.

A hybrid telework schedule may be allowed depending on job duties and current LA County and Heluna Health policies.

ESSENTIAL FUNCTIONS

Functions of the p...