Relationship Manager - Payments - Vice President

You will manage and grow strategic SMB client relationships by partnering with the firmwide bank coverage team to drive profitability through disciplined client management, re-contracting, and acquisition

As a VP Relationship Manager Sr.

within Chase Payments, you will play a pivotal role in managing and expanding relationships with our top Small & Medium-Sized Business segment clients.

You will partner closely with the firm-wide bank coverage team, ensuring alignment with Chase Payments profitability goals through strategic client management, re-contracting of existing business, and acquisition of incremental business within your designated portfolio.

This role is ideal for strategic thinkers who are passionate about delivering solutions and thrive in a collaborative, fast-paced environment.

Job responsibilities



* Achieve firm-wide business objectives, including the annual revenue plan at target margins by maintaining and growing existing relationships, identifying incremental business, and ensuring high levels of client satisfaction.


* Implement and support ongoing client strategy, coordinating cross-sell opportunities with Bank partners.


* Execute sales/support strategies in conjunction with other lines of business, including Business Bank, Payroll, Point of Sale, and Card Services to optimize product and service delivery.

Act as the principal point of contact to internal partners and as the primary contact for the client relationship on behalf of Merchant Services.


* Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations, and grow the business.


* Prepare and deliver quarterly business reviews and analysis on strategic client relationships, providing compelling financial and market analysis to support proposals to expand business.


* Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities, and skills


* 5+ years of experience within a strategic relationship management role, business development role, or technology-related experience.


* Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients.


* Experience and comfortable working with executive-level client stakeholders.


* Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service, and operations partners.


* Exceptional relationship management skills, strong presentation skills, and exceptional verbal and written communication skills.

Preferred qualifications, capabilities, and skills


* Bachelor's degree or equivalent experience; MBA desired.


* Expertise in specialized industries such as financial institutions, fintech, billers, major and special...