Sr Business Analyst - Order Management / Plant Customer Service

Schneider Electric is leading a business-driven, digitally enabled transformation to strengthen North American operations to deliver a best-in-class experience for our Customers and Employees.

Through strategic investment in modernizing operating systems, this initiative goes beyond technology upgrades; it's about creating smarter, more efficient workflows that empower teams and elevate customer experiences.

Our people are setting the pace for this transformation and are energized by the continued growth and innovation it will bring for the region.

Ready to be part of something big? Join Schneider Electric as Sr Business Analyst - Order Management / Plant Customer Service as we redefine the way of working across North America through empowering teams, modernizing systems, and shaping a future of speed, efficiency, and innovation.

Explore career opportunities and shape the future of Schneider Electric.

• You must already live in the Nashville are (preferred) or another posting location.

Relocation is not included for this position.
• Sponsorship is not included for this role: we are not able to consider anyone who is on a current work visa or who will require a work visa in the future.
• This role requires up to 50% travel expectation within US, Mexico & Canada.

What will you do?

• Lead in the identification of back office order management business requirements and development of the customer story backlog for SAP.
• Serve as a Change Agent, supporting the Product Owner in resolving issues between legacy and future state ERP systems
• Manage transfer of SAP knowledge to Key Users, data owners, and local management team
• Work with key stakeholders to identify and understand their needs.
• Capture feedback from users and identify "enhancements" of existing functionality.
• Lead and participate in stakeholder workshops
• Create/Validate End to End Process Flows for manufacturing plants
• Contribute to localization of project documentation (training materials, test scripts, etc)
• Be accountable for site readiness (planning, support, audit, training)
• Be the business representative for the program with understanding of current order execution/customer service processes and systems
• Be accountable for Business Transformation, Solution decisions, Data accuracy, and Organizational Change Management
• Participate in End User Training
• Hold the Key Users and Data Owners accountable for project deliverables
• Lead the Key Users & project team participation in solution testing

Working conditions:

• Tight deadlines and multiple priorities, requiring decisive decision making in a fast-paced environment
• Willing to work outside the standard 8-5 schedule, across time zones, including early mornings, evenings, and weekends as required by tight project deadlines
• Ability to work independently in a competitive work environment
• Managing and collaborating remotely
• Hybrid role with up to 50% travel

Who ...