Sales Associate London Store (M/W) - John Lobb

Type of position : Sales Associate (Full Time)

Country : UK

City : London

Craft : Sales

Company : JL & Company, ltd.

Experience : Minimum three years with a recognized expertise in sales

Reporting : Store Manager

About John Lobb

For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men.

A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory.

John Lobb owns a distribution network that includes twenty stores established in eight countries, and works with a highly selective network of partners and authorized retailers around the world.

Context

Our London Jermyn Street store is looking for a new Sales Associate.

The store has been established since 1995 selling ready-to-wear and made-to-order shoes and accessories, and has a total team of 4 people.

General Mission

This is a sales role dealing with John Lobb's discerning and demanding international clientele.

Excel in customer service to all clients.

The position entails involvement in all aspects of daily shop life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.

The successful candidate will be expected to be able to maximise sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.

Main Accountabilities:

Under the direct responsibility of the Store Manager:

Sales floor operations



* Act as a member of the sales team offering excellent customer service, maximising sales opportunities and taking pride in developing long-term relationships.


* Ensure the clients have a warm in-store experience throughout the journey, demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.


* Develop an in-depth knowledge of all John Lobb's products: their features and benefits.


* Ensure that in store displays are constantly reviewed, follow the guidelines, relevant and attractive.


* Confident and proactive in customer interaction, contact customers via different platforms, build up client book and develop new customers, be a brand ambassador.


* Familiar and confident in operating the till and payment, including processing on exchanges and returns.


* Ensure and participate in excellent after-sales and sales support activities.

Deliver an outstanding service to clients with a client-centric mindset.

Clienteling



* Ensure strong and professional customer communication during selling ceremony in store and continue the relationship afterwards.

Extend the customer experience outside the store digitally.

Demonstrate a seamless experience for the client in/out of the store.


* Ensure being proactive in managing the client...