Customer Returns Specialist (Korean speaker)

Customer Returns Specialist (Korean speaker)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Financial Services are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customers’ business goals.

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.

Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.

Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment.

Acts as team member by providing information, analysis and recommendations in support of team efforts.

Exercises independent judgment within defined parameters.

How you'll make your mark:


* Communicate with customers about the requirements of the return of leased assets


* Field questions from Customer relating to returns


* Issue asset list/shipment forms to customer on returns initiation


* Create CR (customer return) number for the return of assets


* Communicate and confirm with customers about pick up service fee


* Arrange pick up service for customers


* Assist returns reconciliation specialist with surplus queries if necessary


* Communicate operational process changes to customer


* Communicate with customer about missing and defect of returned assets


* Bill the customer for the missing and damage charges.


* Support total customer experience


* Support team and supporting roles as needed

About you:


* Typically a Bachelor's degree or equivalent experience and/or 1-2 years relat...