Claims Trainer - Residential Property

In collaboration with the business unit, the Sr.

Training Specialist will be responsible for the overall portfolio of training programs and courses for desk personnel and clients.


* Bachelor's degree in Instructional Design, Education, Training, HR or related field or an equivalent combination of education and experience - Required


* M.

Ed.

in Instructional Design, Education, Training, HR or related field.

Preferred


* 5-10 years' experience leading theory and technical training in a corporate/business environment.

Experience in development and delivery of leadership, customer service and developmental programs (Presentations Skills, Assertiveness, Business Writing, Time Management, etc.) is essential.


* Expert knowledge of insurance principles, terminology, customs and practices.


* Excellent presentation and facilitation skills.


* Excellent verbal and written communication skills.


* Demonstrate expert experience with the basics of curriculum development


* Ability to quickly learn and use new technologies to design and deliver training.


* Strong communication skills and the ability to work effectively with all levels within the organization.


* Good organizational ability, including time management.


* Project management experience.


* eLearning courses design and development experience


* Very strong interpersonal skills.


* Knowledge of Crawford products and services through continuous collaboration with the business unit.


* Ability to create an environment conducive to learning.


* Excellent Microsoft Suite knowledge.


* Maintenance of certification and/or licensing in field; continuing education courses when required.


* Must complete continuing education requirements as outlined by Crawford Educational Services.


* Position requires less than 10% travel.



* Independently research, design and develop training programs to support the business's strategic initiatives.

Designs, develops and facilitates presentations.

Develops competency models as needed.


* Facilitates and leads training classes using chosen training methods and techniques


* Decides the appropriate instructional method for each training topic.

(i.e.

individual training, group instruction, case studies, demonstrations, webinars, teleconferences, eLearning etc.)


* Develops and administers quizzes, exams, and post training evaluation surveys


* Communicates results and ROI (return on investment) analyses to appropriate leadership


* Reviews and updates existing courses based on industry changes and participant feedback.

Manages training trackers, CEU (continuing education unit), and accreditation process


* Partners with business unit leadership, managers, subject matter experts and guest presenters to develop, approve and manage the annual calendar of continuing educational offerings


* Maintains library of current resource materials for employee training
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