Store Manager, Retail Services

Position : Store Manager, Retail Services

Department: Retail Services

FLSA Grade: Exempt, Full-Time

Salary Range: $75,000 - $80,000

Position Summary

The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl.

As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.

Essential Functions

Sales and Customer Experience


* Lead daily sales floor operations aligning the team focus with performance goals and audience experience.


* Direct team assignments based on traffic patterns, event activity and store priorities


* Train staff on store products, concert programming and retail operational guidelines


* Serve as the primary escalation point for customer questions and service concerns

Operations & Merchandising


* Maintain smooth daily store operations through planning and execution of retail policies and procedures


* Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures


* Manage store readiness through inventory restock and stockroom organization


* Collaborate on visual merchandising plans and execute floor resets tied to retail activities


* Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations

Team Leadership & Development


* Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture


* Develop and manage team schedules aligned with concert calendar and business needs


* Recruit, hire, onboard and train front-line retail staff


* Provide ongoing coaching, skill development and performance feedback to support sales and service expectations

Relationships:

Reports To: Senior Operations Manager, Retail Services

Supervises: Up to 15 part-time Sales Associates and Supervisors

Position Qualifications


* A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation


* Bachelor's degree or equivalent experience


* Proven ability to deliver sales performance while creating an engaging retail experience


* Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees


* Strong verbal and written communication skills and the ability to work effectively with internal and external partners


* Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment


* Demonstrated visual merchandising skills


* Proficiency with POS systems and Microsoft Office applications


* Flexibly schedu...