Digital Producer

Position : Digital Producer

Department : Digital

FLSA Grade : Full-Time, Exempt

Salary : $71,000 - $73,000

Position Summary

The Digital Producer, reporting to the Senior Digital Producer, manages and drives the execution of LA Phil's digital platforms and experiences (websites, apps, communications, purchase paths, and ticketing), combining technical fluency, creative problem-solving, strong project management, and attention to detail.

A systems-minded producer with a strong understanding of digital best practices (iterative design, web and app development, email development, data infrastructure, and analytics), the Digital Producer supports day-to-day operations and short- and long-term digital initiatives from concept to launch by aligning requirements with timelines and budgets, translating effectively between technical and creative teams, coordinating production and development needs, and overseeing rigorous testing and delivery to support industry-leading user experiences.

A strong fit for this role is a strategic and analytical thinker with sound judgment, strong time management, excellent follow-through, and a passion for problem solving.

Responsibilities


* Produce technical and interactive projects from initial scoping through development and launch, managing milestones and timelines to ensure timely receipt of project deliverables.


* Define and write feature requirements for technical projects, providing constructive feedback and advocating for systems-level solutions.


* Lead quality assurance and user acceptance testing for digital products, partnering with internal stakeholders and external developers to validate functionality, troubleshoot issues, and ensure features meet usability, design, performance, and release-readiness standards.


* Own email and marketing automation platforms, overseeing end-to-end build and optimization (automation creation, platform integrations, templates, and reporting) to support channel growth, personalization, and customer engagement.



* Research, recommend, and implement new digital technologies, platforms, and best practices-alongside internal process and tool improvements to enhance project efficiency, scalability, cross-team coordination, and user experience



* Produce internal documentation and external use guides to ease staff and customer pain points.


* Partner in the planning, testing, and execution of seasonal announcements, presales, and onsales, managing processes and documentation to ensure smooth operation.

Relationships

Reports To: Senior Digital Producer
Supervises: Part-time Email Coordinator
Interacts With: Marketing, Creative, Sales, IT, Philanthropy, Learning, External Developers and Agencies

Qualifications


* Minimum 3 years of digital experience in creative production, digital marketing, product design or digital agency environments


* Understanding of UX and industry best practices for web and mobile experiences


* Experien...