Manager Mission Program (PADUA)

The Program Mission Manager Implements strategy and ensures model fidelity for an intensive case management and resource coordination program.

RESPONSIBILITY LEVEL:

Implements strategy and ensures model fidelity for an intensive case management and resource coordination program.

Works closely with stakeholders, employees, partners, and participants to ensure the successful implementation of program goals.

Oversees daily operations, directs staff and ensures implementation of program model with a focus on compliance.

Supports operating budget and expense management.

Communicates budgetary performance.

Typically works on projects and initiatives that span 1-2 years and focuses on the creation and implementation of systems and processes related to programmatic areas of oversight.

PRINCIPAL DUTIES:

1.

Lead and ensure fidelity to grant-funded human services program through effective oversight of supervisors, case managers, and case workers providing holistic, intensive case management services aligned to program goals and requirements

2.

Manage the entire participant experience from recruitment through program completion.

3.

Oversee operational and financial management of the program including oversight of flexible financial support.

Maintain spending practices to ensure the program is within parameters of program budget.

4.

Oversee participant support pathways and resource connections to drive progress toward program goals

5.

Lead program staff to ensure adherence to the program model, compliance, continuous improvement resulting in client progress, and continued staff training/development.

6.

Build and maintain internal and external partnerships to act as referral sources and resource providers.

7.

Ensure strategies and practices that maintain client capacity targets, proper program documentation, and confidentiality.

8.

Leading and Developing Talent: Manages departmental structure, development and training of staff.

Actively networks and sources for positions within the team.

9.

Project and Change Management: Plans and manages projects of low to moderate complexity related to departmental function.

Manages change with direct reports and participates in the leadership coalition that supports the change.

10.

Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.

11.

Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1.

Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years' experience.

2.

Experience in one or more: Social Services, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.

3.

Previous experience overseeing and/or developing a complex community program of medium to large scale involving diverse stakeholder groups

4.

Strong organizati...