Maison Receptionist (9 month FTC)

As part of the Maison Experience team the Receptionist will be the first point of contact for all non-client visitors to the Maison.

Ensuring that all guests have a warm welcome and working with the team to provide any required support on administrative matters.

Working to maintain the smooth and efficient running of the reception space within the Maison.

Main responsibilities:


* Manage the Front Desk ensuring both team & visitors are supported with 5

* service experience and a positive, warm first impression


* Setting the tone for the day and creating moments of surprise and delight for the team


* Offer, prepare and serve refreshments/teas/coffees for visitors on arrival


* Ensure a seamless visitor experience - welcoming and connecting visitors with team members


* Managing visitor luggage


* Oversee the courier access for deliveries and collections - ensuring all goods in/out are processed as necessary and kept tidy


* Assist with courier bookings for the Maison team and managing inbound post


* Entrance area maintenance - florals, VM organisation


* Internal office communications between the Maison, Hill Street and Annex/ Showroom


* Back-office catering when required in collaboration with SSS team


* Support with events (internal and external) when required


* Support with calendar management for Store Directors


* Other duties may be required supporting business needs

About You:


* Previous experience within a client facing role, within retail or hospitality.

Understanding the importance of providing a great client experience.


* Excellent communication skills both written and verbal.


* Previous administrative experience.


* Highly systematic and well organised.


* Good commercial and aesthetic awareness with a high level of attention to detail.


* Able to work to own initiative to meet key deadlines.

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