Reservations Agent

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity.

Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. 

  

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community.

As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home.

Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. 

What we offer:


* Free daily meal and salad bar


* Benefits including: Medical, Dental, Vision, 401K (based on employment status)


* Paid vacation, sick, and holiday time


* Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!


* Property retail shop and hotel discounts


* $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:


* Consistently provide professional, attentive, and genuinely friendly service


* Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Hourly Rate
$23.69

Summary

Provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:



* Handles and processes reservation calls and inquiries.

Communicates changes in reservations activity to the front desk and housekeeping departments when appropriate.


* Complete assigned duties (Gameplan) by deadlines given.


* Follows the Aspire call criteria while processing reservations at rates to achieve the greatest yield while maintaining knowledge of current room types, rate structures, and features.


* Meets or exceeds goals set forth including, but not limited to; call conversion ratio, reservation shops, call accuracy, abandoned calls etc.


* Records and prepares proper correspondence that reflect the style and brand of the property, regarding confirmations, deposit requests, cancellations, deposit refunds and emails.


* Able to multi-task.


* Be well versed with and adhere to company policies and events.


* Treat all guests and employees with respect, dignity and courtesy.


* Other duties may be assigned.

OUTCOME

...