Service Administrator

Responsibilities:

Our construction equipment group is seeking a full-time Service Administrator reporting to Tampa, FL in person.

This position will be responsible for interacting with service customers, Technicians, parts and service vendors and all levels of business management.

They will be responsible to schedule and confirm service appointments.



* Answering and prioritizing internal and customer service calls as well as outbound calling to customers



* Weekly payroll timecard entry


* Opening and closing work orders, including accurately recording story lines into each order


* Responsible for costing work orders at a rate of no less than 225 segments per month


* Follow up with other inter-company departments on open issues


* Monitor work in process (WIP)



* Scheduling periodic maintenance for customer equipment



* Dispatch Technicians to handle service requests and PM's


* Incorporate Alta's Guiding Principles into daily activities


* Performs other duties as assigned


* Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:



* Previous billing and customer service experience is highly preferred



* Bilingual English and Spanish is a plus



* Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook.

Previous ERP experience is a plus.


* Possess excellent verbal and written communication skills as well as the ability to make phone calls externally


* Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers


* Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.


* Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.


* Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:



* Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.


* Vision: No special vision requirements.


* Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds


* Work Environment: Regularly will work near moving mechanical parts, exposed...