Order Management Administrator

The Order Management Administrator role is responsible for ensuring efficient and accurate processing of customer orders across multiple platforms primarily thru email.

This position involves comprehensive order management within SAP, encompassing order entry, modification, and resolution of various order-related issues.

The individual will be responsible for coordinating with internal teams, customers, and sales representatives to address inquiries, resolve complaints, and ensure timely order fulfillment.

What will you do:


* Provide expert technical support to customers via phone, chat, and text, helping them navigate product installations, activations, and troubleshooting


* Monitor and maintain system applications while offering programming support and user training


* Analyze reports, manage data, and design computer outputs to improve service delivery


* Serve as a systems network point person, handling delegated administrative duties and supporting the customer contact center


* Process customer orders and qualify leads while supporting sales and partner opportunities

What will make you successful:


* Bachelor's Degree or equivalent work experience


* Experience in order management and customer service is an advantage


* Understanding and executing the end-to-end order processing cycle, ensuring accuracy and timeliness in order entry, validation, and fulfillment.


* Managing and processing customer orders, ensuring accuracy and timeliness, communicating with various internal departments and external stakeholders, resolving order-related issues, and maintaining organized records


* Collaborate with cross-functional teams to share insights from customer interactions, contributing to the continuous improvement of products, services, and customer experience strategies.


* Adhering to company's pricing policies, discount structures, and contractual obligations when processing orders to maintain revenue integrity and customer satisfaction.


* Remaining updated on product availability, lead times, and inventory levels to provide realistic delivery commitments and mitigate potential fulfillment challenges.


* Others (e.g.

language skills, technical skills):


* Software and Applications literacy


* Communication proficiency


* Adaptable and flexible with process changes


* Capable of working in a cross-cultural environment


* Problem-solving skills


* Customer-centric mindset

What's in it for you:


* Comprehensive training program to build your technical expertise


* Structured career development path with opportunities for growth


* Collaborative team environment in a modern contact center setting


* Stable work schedule with consistent hours


* Supportive mentorship from experienced team members

Let us learn about you! Apply today.

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