Field Services Operations Manager

Schneider Electric Greece is looking for highly motivated, team-oriented, and customer-centric talent to join our Services Department.

As a Field Services Operations Manager, the job holder will directly report to the Services Director.

The main role is to collaborate closely with the technical and operations team for the daily planning of works and ensure the operations team is working efficiently.

The job holder maintains and retains a high level of customer satisfaction.

Developing customer satisfaction through service interventions before or after sales is our key priority.

The job holder will analyze and prepare reports for the cluster and the Service Director regarding operations tasks.

They will support the operations team in daily technical cases.

What will you do?


* Create, maintain, and review a programme of work


* Ensure that customer needs and daily works are completed on time and within budget


* Maintain and follow up on the work order list of services engineers


* Meet with field services engineers, customers, and partners


* Manage several projects with the support of junior planners


* Understand pricing offer lists, financial agreements & terms of cooperation, and discount ranges; handle requests for special prices and price negotiations


* Work closely with the Service Director on special planning and functional projects


* Coach the operations team and develop their soft skills for sales or upselling with digital offer services


* Collaborate closely with other sales teams, the finance department, product managers, etc.


* Perform quality controls and monitor production KPIs


* Conduct system and business analysis using BI tools


* Carry out on-site interventions and workshop repairs in the interest of customer satisfaction


* Have knowledge of operating, maintaining, and troubleshooting SEAE products


* Respect the budget and provision


* Supervise technicians by guiding them on-site


* Perform the start-up & commissioning for systems or equipment sold by SE

What skills and capabilities will make you successful?


* Bachelor's Degree in Electrical, Mechanical, or a relevant higher education degree (University or Technological Institution)


* Minimum 5 years of experience in a similar position, preferably in a multinational environment


* Fluent English language skills (written and oral)


* Experience with data analysis and digital cloud computing knowledge


* Knowledge of financial terms for understanding contracts and financial offers is desirable


* Advanced PC skills, especially regarding MS Office Suite (SAP knowledge will be considered a plus)


* Ability to use CRM and mobile applications


* Strong negotiation, communication, and sales skills


* Professional development plan & specialization in a high-demand market


* Customer-focused, with the ability to adapt to different client profiles


* Team player, wit...