Data Domain Architect Lead - VP

Join the Customer Loyalty Analytics Team within Consumer & Community Banking Data & Analytics and help shape how Customer Experience survey data is managed, governed, and activated across the firm.
In this role, you will lead the data domain architecture and operating framework that enables scalable survey execution, interactive reporting, and actionable insights across channels, products, and Customer Experience functions.
You will partner with stakeholders to modernize processes, improve data quality and controls, and unlock more value from platforms like Qualtrics.
If you enjoy building pragmatic data solutions, influencing roadmaps, and enabling teams to make better decisions, this role offers meaningful impact and strong career growth.

Job summary

As a Data Domain Architect Lead - VP in the Customer Loyalty Analytics Team within Consumer & Community Banking Data & Analytics, you will define and drive the strategy, operating framework, and technical capabilities for Customer Experience survey data.
You will lead efforts to ensure data is fit-for-use, governed as a corporate asset, and delivered through reliable platforms, pipelines, and analytics products (e.g., dashboards, taxonomies, automated execution workflows).
You will translate business needs into scalable data designs while ensuring adherence to controls and operational risk requirements.
You will help stakeholders efficiently identify themes and insights from structured and unstructured feedback, enabling measurable improvements to the customer journey.

You will be a key connector across product, channel, analytics, and technology partners-balancing strategic roadmap development with hands-on design, testing, and delivery.
Your work will focus on maximizing enterprise platform capabilities (including Qualtrics XM), improving automation and operational efficiency, and reducing duplication across data domains.
You will also evaluate emerging technologies (including Generative AI tooling where appropriate) to improve how survey data is prepared, interpreted, and delivered to users.

Job responsibilities


* Own the operating framework and deployment strategy for Customer Experience survey data, leveraging appropriate platforms and tools.


* Maximize value from the Qualtrics Experience Management platform by enabling adoption of key features and scalable capabilities.


* Deliver Customer Experience reporting solutions (e.g., interactive dashboards) to support internal stakeholder decision-making.


* Lead the development and refinement of Customer Experience taxonomies to enable efficient identification of themes in unstructured feedback (e.g., survey verbatim).


* Lead the design, testing, and deployment of technical solutions that enable survey execution and improve efficiency through automation.


* Drive operational risk reduction and execute activities required to adhere to controls requirements.


* Profile, wrangle, and prepare data from diverse sour...