Customer Service Representative

This position is not eligible for visa sponsorship.

Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

Position Summary:

The Customer Service Representative is responsible for providing outstanding support to dealers and consumers through phone, email, and administrative assistance.

This role requires accurate order entry, timely responses to inquiries, and efficient handling of day-to-day tasks that support overall business operations.

Essential Duties and Responsibilities:



* Enter customer orders accurately and efficiently into company ERP


* Review orders for completeness, accuracy, pricing, and required documentation


* Answer incoming calls professionally and direct calls as needed


* Respond promptly and courteously to customer emails


* Provide product, order status, and service information to customers


* Resolve inquiries and issues in a timely and professional manner


* Coordinate with internal departments such as Sales, Production, and Accounting to address customer needs


* Maintain accurate customer records and account information


* Scan, file, and organize documents electronically and physically


* Assist with special projects and other administrative duties as assigned.

Other Duties:

Perform other related duties as assigned by management to support company objectives.

Education and/or Experience:

Degree: N/A

Years of experience: 3 preferred.

Area: Data Entry, Customer Service, or Related

Employee(s) Group/Department Supervised

N/A

Competencies/ Technical Skills:

Core Competencies: Building Collaborative Relationships; Result Orientation; Personal Credibility, Analytical Thinking

Organizational Competencies: Excellent communication skills, proficient problem-solving and multi-tasking skills, attention to detail, ability to promote teamwork among peers is a must.

Additional Position Competencies (max 4):

Technical Skills: Experience with an ERP preferred.

Licenses / Certifications: None

Work Conditions: This job operates in a manufacturing office environment with some exposure to varying temperatures, loud noise levels, dust, fumes, oil, or other outdoor elements.

This role requires regular computer use, and sitting for extended periods of time with lifting up to 10 lbs.

Travel:

What we offer

Health & Welfare


* Medical, dental, and vision insurance plans for employees and dependents


* Health care & dependent flexible spending plans


* Free Life and AD&D coverage with supplemental coverage options


* Employee assistance programs focused on mental health

Financial Wellbeing


* Competitive compensation


* Bonus opportunities


* Generous 401(k) plan

Flexibility & Time Off


* Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.

Community & Personal Development


* Donation matching and time off to volunteer


* Educational reimb...