Product Manager

Tender Retail is looking for a Product Manager to report to the R&D Vice President.

What your impact will be:


* Develop deep understanding of US and Canadian payment ecosystems and payment softwares, for different verticals.


* Develop deep understanding of different software solutions used in payments; SAAS, middleware, on premise, centralize or decentralized.


* Define and document commercial requirements based on frequent customer, reseller and partner engagement, competitive analysis, panels and deep understanding of payment trends


* Working closely with the R&D, Services, and Support groups, own and manage the full product life cycle, from concept to launch


* Work with Sales, Marketing and partner teams to support new customer opportunities, including pricing, proposals, training, webinars, demos, etc.


* Collaborate with Sales and Marketing to drive product positioning, product launch and other commercialization activities


* Establishing prioritized backlog, roadmaps and predictive planning and release cycles


* Challenge our customers thinking about what they should do next


* Ensure alignment between product vision and technical architecture.


* Work with architects and developers to validate feasibility and scalability of proposed solutions.

What we are looking for:


* 5 to 10+ years of Product Manager experience 


* Demonstrated success of bring software products to market in the US/Canada/Global payment space


* University Degree in Computer Science, Engineering, Information Science, Business or Commerce


* Strong US and Canadian payment knowledge


* Capacity to travel once per quarter


* Based in Toronto or Montréal

What would make you stand out:


* Experience collaborating with large retail, quick service restaurants, and tier one merchants 


* Experience in payment processing, gateways, certification and contact and contactless payment systems


* Curiosity and non-stop energy


* Strong understanding of payment systems, APIs, and integration workflows.


* Proven experience with AI solutions

Why you should come work with us:


* Interacting with the largest brands in North America


* Comprehensive Medical, Dental, and Vision


* Great compensation package


* Opportunities to grow


* Generous vacation (we want you to take it!)


* Community involvement and social responsibility


* Remote work or possibility to work from offices in Toronto or Montréal

About Us

Tender Retail is a well-established payment software provider and leads the North American merchant middleware payment space.

We use innovative payment technology to develop leading-edge, secure, and compliant payment tech solutions.

 With 300,000+ payment points deployed across North America, we have provided enterprise chain retailers and quick-service restaurants freedom of choice to manage payments and data according to their specific needs and impleme...