Cluster Quality Senior Manager

Cluster Quality Senior Manager

Job Description

Cluster Quality Senior Manager

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:

Position Summary


* The Cluster Quality Senior Manager is accountable for leading and sustaining quality systems, regulatory compliance, and overseeing site quality performance across the defined manufacturing and supply chain cluster.


* This role provides direct quality leadership and technical support to multiple manufacturing sites, ensuring consistent application of corporate Quality Management System (QMS) requirements, compliance with applicable regulations, and effective risk management throughout the product lifecycle.
The position acts as the primary quality authority for the cluster, supporting operational excellence while enabling reliable speed to market and ensuring delivery of right‑first‑time, compliant products.
The role reports to the Segment Quality Director and operates as a senior leader within the cluster Quality organization.

Key Customers and Stakeholders


* Cluster Operations and Supply Chain leadership


* Plant Managers and Site Leadership Teams


* Manufacturing and Engineering teams


* Research & Engineering (R&E)


* Global Quality, Regulatory and compliance functions such as QMS, SQM,  Regulatory Affairs and Product Safety


* Sales, Marketing, and Customer Service


* Corporate functions (Legal, Finance, HR as applicable)


* External partners, suppliers, and regulatory authorities (as required)

Scope of Responsibilities

Oversight of multiple manufacturing sites (including ECMs) within the assigned cluster Quality and compliance responsibility for:


* Analyze different data sources like RMS | Track | HH panel and internal numbers to identify key issues and opportunities for business to work on.


* Manufacturing operations


* Supply chain and suppliers


* Product release


* Complaints, and post‑market surveillance


* Direct involvement in audits, inspections, and regulatory interactions


* Strong interface with regional and corporate Quality, Regulatory, and technical teams


* Acts as escalation point for complex quality and compliance issues

Essential Accountabilities


* Site Quality Leadership & Oversight
+ Provide direct supervision and governance of quality performance across assigned sites (including ECM).
+ Ensure all locations maintain a state of continuous inspection readiness.
+ Lead and participate in intern...