Product Director, AI Transformation-Payments-Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in AI Transformation within Merchant Services, you lead innovation through the development of products and features that delight customers.

As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities



* Design the future-state operating model for the AI era, including role/task decomposition, decision rights, handoffs, and control points.


* Scale AI from use cases to enterprise capability by partnering with operations, product, engineering on reusable building blocks (APIs, services, prompt/agent patterns, playbooks, evaluation harnesses) and ensuring production-grade reliability/observability/continuous improvement.


* Identify and prioritize high-impact client "moments of truth" (e.g., onboarding, integration/support, funding/settlement visibility, disputes/chargebacks, servicing, exceptions) for redesign.


* Diagnose client pain points using data and frontline insights and deliver AI-enabled workflow redesigns that eliminate root causes, improve client experience, reduce cycle time, and increase quality.


* Partner with functional leaders to reconfigure roles and teams as work shifts from manual execution to AI-assisted/AI-orchestrated workflows, adding capabilities like AI product ownership, AI ops, model governance, and human-in-the-loop review.


* Drive adoption and responsible AI by design with measurable value: change leadership (comms, training, incentives, manager enablement, communities of practice), talent upskilling pathways, embedded security/data protection/model risk/testing & guardrails, plus KPI dashboards and executive storytelling for trade-offs, progress, and realized outcomes


* Lead enterprise transformation via a multi-year "Change Book" across people, process, tech, data, controls, and talent


* Change Management while driving adoption through change leadership (comms, training, incentives, manager enablement, communities of practice) and talent mobilization (skill needs, upskilling pathways, "day-in-the-life" workflow enablement).

Required qualifications, capabilities, and skills



* 10+ years of relevant experience across technology, product, strategy/consulting, and/or transformation leadership in a large, complex enterprise environment, with demonstrated outcomes.


* Proven track record leading enterprise-scale transformation programs involving multiple stakeholders and measurable performance improvements.


* Strong practical understanding of GenAI/LLMs and AI delivery lifecycle (experiment → production → operations), including evaluation ...