Product Owner - Knowledge Management

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Knowledge Management team, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you will lead an AI-powered Knowledge lIfe cycle that improves self-service, reduces contact volumes, and boosts agent productivity through search, conversational experiences, and intelligent content.

You will set vision, prioritize the roadmap, and lead cross-functional teams to deliver measurable outcomes for customers and employees.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Collaborate with senior product leaders to define and deliver the Knowledge Management( KM) strategy and roadmap; prioritize the backlog and drive product vision


* Lead AI readiness uplift of knowledge: partner with lines of business, operations, and content owners to implement AI readiness standards (structure, metadata, taxonomy, retrieval augmented generation (RAG) friendly formats), modernize legacy content, and improve governance so knowledgebases are production ready for search, conversational, and agentic AI experiences


* Own enterprise knowledge governance: steward content strategy and lifecycle workflows; partner on tooling to improve authoring velocity, review timelines, and AI readiness scores


* Drive agentic AI use cases: identify high impact automations where tool use and workflows improve time to resolution and knowledge freshness; pilot, measure, and scale across the firmwide knowledge domain


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