Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.


* Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA.


* Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.


* Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket.


* Develop, document, and enforce standard operating procedures; participate in on-call rotation.


* Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.


* Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in SRE and/or DevOps in a enterprise-scaled environment


* Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, Terraform).


* Operational support experience in Control-M, Kafka, Jenkins, GitHub, Bitbucket, Jira.


* Deep expertise in observability and incident response; able to resolve critical issues independently.

Preferred qualifications, capabilities, and skills


* Proficiency in Python, Shell, Java, and/or SQL.


* Strong ownership, accountability, and communication.


* Effective verbal and written communication skills; strong improvement mindset.


* Ability to work in a fast-paced team environment, balancing competing priorities and tasks.


* Ability to learn new technologies or technology concepts quickly.


* Ability to work in a fast-paced team environment, balancing competing priorities/tasks.


* Ability to learn new technologies or technology concepts quickly.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment bankin...